Privacy Policy

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Property or project address
• Type of service requested
• Project details
• Photos or files you choose to submit
• Messages or other information you provide through forms, email, telephone, or other communications

We may also automatically collect certain technical and usage information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages viewed
• Time spent on pages
• Referring website or source
• Links or buttons clicked
• Website session information
• Cookie information
• Advertising or analytics identifiers

We may use information we collect to:

• Respond to questions and inquiries
• Provide free estimates
• Contact you about requested services
• Schedule appointments or inspections
• Prepare estimates and proposals
• Provide construction services
• Manage customer relationships
• Maintain project and business records
• Improve our website and services
• Measure website traffic and performance
• Understand how visitors find and use our website
• Measure advertising effectiveness
• Track conversions from advertising
• Create advertising audiences where permitted
• Show advertising to previous website visitors
• Send marketing communications where permitted
• Protect our website and business from misuse or security threats
• Comply with applicable legal requirements

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

• Operate the website
• Remember preferences
• Measure website traffic
• Understand visitor behavior
• Measure advertising performance
• Track conversions
• Improve our website
• Support advertising and remarketing

Some cookies may be placed by Maple Ridge Builders, while others may be placed by third-party service providers.

Where available, you may control certain cookies through our website cookie settings or your browser settings.

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Pages visited
• Website sessions
• Device and browser information
• Approximate location
• Referral source
• Website interactions
• Cookie or device identifiers

We use this information to understand website performance and improve our website and marketing.

Google processes information according to its own privacy policies and product terms.

We may use Google Ads and related advertising technologies.

These services may use cookies, identifiers, and similar technologies to:

• Measure advertising performance
• Track whether advertisements result in calls, forms, website visits, or other actions
• Create remarketing audiences
• Display advertisements to previous website visitors
• Improve advertising relevance

Where required, we may request consent before enabling certain advertising or analytics technologies.

We may use Meta advertising services, including technologies associated with Facebook and Instagram.

These technologies may include the Meta Pixel or similar tracking tools.

They may allow us to:

• Measure website visits
• Measure actions taken after viewing or clicking an advertisement
• Track leads and conversions
• Understand advertising performance
• Create advertising audiences
• Display advertising to previous website visitors

Meta may receive information about website activity through these technologies and process that information according to Meta’s own privacy policies and terms.

We may use customer relationship management software, commonly referred to as a CRM, to manage inquiries, leads, estimates, customers, appointments, and project communications.

Information stored in our CRM may include:

• Name
• Email address
• Phone number
• Property address
• Project information
• Communications with Maple Ridge Builders
• Appointment information
• Estimate or project status

Our CRM provider may process this information on our behalf.

We may use your email address to:

• Respond to inquiries
• Communicate about requested services
• Send project-related communications
• Send company updates
• Send promotions or service information where permitted

Marketing emails will include a way to unsubscribe where required.

You may opt out of marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.

We may share information with companies that help us operate our business, including:

• Website hosting providers
• Analytics providers
• Advertising platforms
• CRM providers
• Email marketing providers
• Website developers
• Cloud storage providers
• Communication providers
• Contractors and other service providers

These companies may process information as necessary to provide services to us.

We may also disclose information:

• When required by law
• In response to legal process or a court order
• To protect the rights, safety, or property of Maple Ridge Builders, our customers, or others
• To prevent fraud or misuse
• As part of a sale, merger, acquisition, reorganization, or transfer of the business

We may use information about website activity to measure advertising campaigns and create advertising audiences.

This may include showing advertisements to people who previously visited our website on platforms such as:

• Google
• Facebook
• Instagram

Depending on your location and applicable law, you may have the ability to limit or opt out of certain advertising uses.

You may be able to control or limit certain data collection by:

• Adjusting your browser cookie settings
• Using available website cookie controls
• Adjusting Google advertising preferences
• Adjusting Facebook or Instagram advertising preferences
• Unsubscribing from marketing emails
• Contacting us regarding information you previously submitted

Depending on applicable law, you may also have rights to request access to, correction of, or deletion of certain personal information we maintain about you.

We may need to verify your identity before completing certain requests.

Some browsers offer a “Do Not Track” setting.

Because there is no universally accepted technical standard for responding to these signals, our website may not respond to all browser Do Not Track signals.

We will honor privacy signals where required by applicable law.

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Manage projects
• Maintain business records
• Maintain tax and accounting records
• Resolve disputes
• Enforce agreements
• Meet legal obligations

Information that is no longer reasonably needed may be deleted or anonymized.

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, disclosure, alteration, loss, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Our website and services are intended for adults seeking construction and home improvement services.

We do not knowingly collect personal information from children under 13 through our website.

Our website may contain links to third-party websites, manufacturers, suppliers, social media platforms, or other services.

Maple Ridge Builders does not control and is not responsible for the privacy, security, or content practices of those third parties.

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology providers, advertising practices, or legal requirements.

The current version will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or want to make a privacy-related request, contact: